Plan Your Move

So what’s involved in a full service residential move, anyway? We’ve outlined the moving process below, giving you a clear picture of what to expect, from planning to unpacking the moving truck. Click here for an Estimate Worksheet.


Step 1 - Request An In-Home Survey

Contact All American to set up a
free in-home survey to determine your relocation needs and receive a written estimate. This assures you'll receive the most accurate estimate for planning.

Your Relocation Specialist will also provide you with a booklet called
"Your Rights and Responsibilities When You Move." It provides important information consumers must have prior to the move and will help with your planning process.

Consumer tip: During the in-home survey, make sure you point out any items to your Relocation Specialist that you will not be moving.


Step 2 - Pack and Load

All American's packing team will arrive one to two days prior to the actual move day and will use the industry's best packing materials to protect your belongings.

On moving day the mover will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork. Once signed, the loading process will begin.


Consumer tip: Separate all items being packed for the move from those being transported by you to prevent any confusion during loading.

After loading, your driver will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide your driver with your contact information during travel to your new residence.


Step 3 - Delivery and Payments

Please be at your residence to meet the driver, who will typically wait up to two hours for your arrival. Should you fail to arrive in that time, additional waiting time charges could occur for the van operator to remain at residence until you arrive or he/she may deliver and store your belongings in a local warehouse.

The driver and moving crews will require payment at your new residence unless your move is being billed through your company. Acceptable forms of payments are: cash, certified check, or traveler's check. A credit card may be used when arranged in advance.


Step 4 - Unload and Unpack

Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please note the items involved on the inventory form prior to signing.

Consumer tip: Drivers are required to assemble bed frames and unpack mattress cartons to setup all beds. If additional services are needed, please notify your agent.

 

Moving FAQ's:

1. How much notice is needed before the loading date in order to book a move?

In order to be as well prepared as possible for your move, we must first conduct a free in-home survey in order to give an accurate estimate and book your move.  After that, we require a 7-day notice prior to your actual load date to book the move.  Exceptions can be made, but it may affect the delivery spread for your move. The best advise is to start planning your move as soon as possible.

2. Does my estimate have an expiration date?

The written estimate provided by your salesman is good for 60 days after the date it is issued. If 60 days have lapsed before you decide to book your move, you will need to contact your move coordinator or salesman for an updated estimate. In some cases, this may require another in-home survey.

3. How long will it take to receive my interstate shipment at destination after it has been loaded?

All interstate moves will be hauled on a tractor-trailer along with other shipments going in the same direction as your move until the trailer is full. Therefore, your delivery will fall within a delivery spread assigned at the time you book your move.  The length of the delivery spread is based on the weight of your shipment and the mileage between origin and destination. These delivery spreads are set per the tariff guidelines that we must legally follow for all interstate moves.  As the shipper, you must be available for delivery every day of your delivery spread.  You will be given at least 24 hours notice before the actual delivery.

4. Do you have a minimum weight requirement for interstate shipments?

There is not an actual minimum weight requirement to be moved interstate. However, we cannot price any move for less than 2,100 pounds. In other words, if you want to move only 1,000 pounds, it is possible, but it will be priced as if we were moving 2,100 pounds.

5. Do the crews conducting my move usually expect a tip? How much?

Tips are not necessarily “expected,” but of course, appreciated. There is no customary percentage to tip. You may tip according to customer service and what your own pocketbook allows. Some customers prefer to buy lunch for the crews in lieu of tipping, and that is fine as well. It’s entirely up to you, the shipper.